Askuity is a Toronto-based retail analytics software company operating as an innovative new division within The Home Depot. Askuity’s mission is to enable suppliers and merchants at The Home Depot to make profitable, data-driven decisions and drive real-time retail execution.

If you are looking to thrive in a role that allows you to have an impact and flex your problem-solving skills in the heart of downtown Toronto – this job is for you.

Askuity is seeking a hard working, resourceful and empathetic Customer Support Specialist, who will be part of our Support Team. While working both directly with the clients and many teams internally, you will be providing our clients with exceptional support, triaging, and managing a high volume of requests and resolving them efficiently.

Your objective is to be the first point of contact for any client issues regarding data integrity or app functionality, uncover potential opportunities for training for the Supplier Success and Community Enablement teams, and to proactively identify any issues with data accuracy and/or availability.

You’ll thrive in this role if you…

  • Excel at collaborating across many teams: You will work closely with the Client Operations, Customer Success, and Product &Development teams to solve client requests, provide feedback on functionality, and help to maximize customer satisfaction.
  • Are a problem solver: If you like solving problems, you’ll fit right in! As a Customer Support Specialist, you’ll have to be empathetic to our clients’ questions and problems, and look to get them the right answers.
  • Are comfortable working with data and various technologies: As a technology company focused on point-of-sale data, you should be proficient with data and technology, allowing you to properly triage client requests and to identify data integrity issues and answer any questions.
  • Are organized: You will stay on top of prioritizing, triaging and resolving requests, whether they are coming from clients or internal project teams. Also, you will ensure that client tickets are answered and documented accordingly within the required SLA time.
  • Are a strong communicator: You will be the initial point of contact for client issues and escalating to the required teams if necessary, to ensure a full resolution. Also, you will communicate clearly (written and verbal) with all stakeholders to manage expectations and share solutions.
  • Are comfortable in a fast-paced environment: Our clients rely on us to provide timely and accurate data, so when they need support, they expect a quick response.

Experience/Knowledge Required:

  • Post-secondary education (college or university)
  • 2+ years of customer service experience
  • Experience with a ticketing system and Excel
  • Excellent communication skills; able to communicate effectively with all levels at an organization
  • Retail experience preferred
  • Critical thinking, resourcefulness, attention-to-detail and problem solving
  • Excellent collaboration skills; ability to work as a team player and individually

What we offer:

  • Competitive compensation package, including excellent health benefits and training opportunities
  • A start-up setting with the stable backing of The Home Depot
  • Spacious, collaborative workspace in the heart of the Toronto tech district
  • Team lunches, regular social gatherings, and an impressive lineup of snacks
  • Ping pong and video games (and some seriously competitive gamers)
  • Indoor bike parking
  • Dog-friendly office

If you’re great at what you do and are interested in being part of a hot retail software startup, then you want to work here.

Please address your resume to Heather at careers@askuity.com to apply.