Askuity’s retail sales enablement platform allows brands to turn complex point of sale (POS) data into actionable insights and better business results. If you’re entrepreneurial and excited by the idea of joining a fast-growing technology startup, we want to hear from you. We offer a fun, stimulating and dog-friendly work environment in the heart of downtown Toronto, as well as competitive salaries and the opportunity to advance your career at a thriving startup.

Askuity is seeking a hard-working, resourceful and empathetic Customer Support Advocate, who will be focused on building our Customer Support Team. While working both directly with the client, and with many teams internally, you will be providing our clients with exceptional support, triaging and managing a high volume of requests and resolving them efficiently.

You'll thrive in this role if you...

 
  • ...excel at collaborating across many teams. You will be working very closely with Askuity’s Client Operations team, Customer Success team, and Product & Development team. You’ll need to be able to work with many different individuals in the Operations team to solve our clients’ problems and provide customer feedback to the Product team. You will also have to work closely with the Customer Success team to generate clarity about our customers’ health, and work in tandem to improve our customers’ Askuity experience and reduce the risk of churn
  • ...are a problem solver. If you like solving problems, you’ll fit right in! As a Customer Support Advocate, you’ll have to be empathetic to our clients’ questions and problems, and look to get them the right answers.
  • ...are comfortable working with data and various technologies. As a company focused on POS data, you will have to have a strong technical background and be able to communicate and assist in resolving technical issues.
  • ...are organized. You will assist in managing all requests, by prioritizing, triaging and working with others to see a resolution through. You can keep track of requests that have just come in, and those that are still outstanding, ensuring nothing falls through the cracks.
  • ...are a strong communicator. Whether it’s written or verbal, you are able to clearly communicate expectations, outcomes and follow-up with all stakeholders. Documenting customer support information will be key!
  • ...are comfortable in a fast-paced environment. Our clients rely on us to provide timely and accurate data, so when they need support, they expect a quick response.

Minimum Qualifications:

 
  • Post secondary education (college or university)
  • 2+ years of customer service experience
  • Ability to prioritize and escalate customer problems as necessary
  • Comfortable interacting with many different teams and individuals in the organization
  • Can multi-task and perform under pressure

Preferred Qualifications:

 
  • Proficient in MS Office Tools - Excel
  • Experience in Retail industry is an asset
  • Experience in QA and project management is an asset

About Askuity

Askuity’s mission is to transform retail by linking retailers and product vendors with insight and information to improve collaboration, planning and retail execution. In 2014, we were recognized as a Deloitte Technology Fast 50 ‘Company to Watch’ and named to the CIX20 as a top innovative technology company. If you’re great at what you do and are interested in being part of a hot retail software startup, then you want to work here. We offer competitive salaries, meaningful equity, and a dog and bike friendly casual working environment in the heart of downtown Toronto.

 

Please send your resume to Heather at careers@askuity.com to apply.