Askuity is a Toronto-based retail analytics software company operating as an innovative new division within The Home Depot. Askuity’s mission is to transform merchant-vendor collaboration between The Home Depot and its product suppliers by enabling best-in-class data-driven decision-making and real-time retail execution.

We are a small team with big ideas. We enjoy the flexibility of a start-up atmosphere with the security of a large corporation. We offer a fun, stimulating dog and bike-friendly work environment in the heart of downtown Toronto, as well as competitive salaries and the opportunity to advance your career at a thriving startup.

Askuity is seeking a hard-working, resourceful and empathetic Customer Support Advocate, who will be focused on building our Customer Support Team. While working both directly with the client, and with many teams internally, you will be providing our clients with exceptional support, triaging and managing a high volume of requests and resolving them efficiently.

You’ll thrive in this role if you…

  • Excel at collaborating across many teams: You will be working very closely with Askuity’s Client Operations team, Customer Success team, and Product & Development team. You’ll need to be able to work with many different individuals in the Operations team to solve our clients’ problems and provide customer feedback to the Product team. You will also have to work closely with the Customer Success team to generate clarity about our customers’ health, and work in tandem to improve our customers’ Askuity experience and reduce the risk of churn
  • Are a problem solver: If you like solving problems, you’ll fit right in! As a Customer Support Advocate, you’ll have to be empathetic to our clients’ questions and problems, and look to get them the right answers.
  • Are comfortable working with data and various technologies: As a company focused on POS data, you will have to have a strong technical background and be able to communicate and assist in resolving technical issues.
  • Are organized: You will assist in managing all requests, by prioritizing, triaging and working with others to see a resolution through. You can keep track of requests that have just come in, and those that are still outstanding, ensuring nothing falls through the cracks.
  • Are a strong communicator: Whether it’s written or verbal, you are able to clearly communicate expectations, outcomes and follow-up with all stakeholders. Documenting customer support information will be key!
  • Are comfortable in a fast-paced environment: Our clients rely on us to provide timely and accurate data, so when they need support, they expect a quick response.

Minimum Qualifications:

  • Post-secondary education (college or university)
  • 2+ years of customer service experience
  • Ability to prioritize and escalate customer problems as necessary
  • Comfortable interacting with many different teams and individuals in the organization
  • Can multi-task and perform under pressure

Preferred Qualifications:

  • Proficient in MS Office Tools – Excel
  • Experience in Retail industry is an asset
  • Experience in QA and project management is an asset

About Askuity

If you’re great at what you do and are interested in being part of a hot retail software startup, then you want to work here.

Please send your resume to Heather at careers@askuity.com to apply.