Content Development Specialist

Askuity is a Toronto-based retail analytics software company operating as an innovative new division within The Home Depot. Askuity’s mission is to enable best-in-class data-driven decision-making and real-time retail execution at The Home Depot.

The Content Development Specialist will plan and develop scalable content that will be utilized by the Supplier Success Team to on-board and continuously train users of Askuity. The role will be responsible for measuring the success of implemented content and strategizing to optimize the user’s experience. The Content Development Specialist will also drive product adoption by creating content that communicates the value of utilizing Askuity for improved collaboration with THD Merchants.

 

Position Responsibilities

  • Contribute to the creation of a knowledge base that will be accessed by Suppliers. This will include documentation, training videos, in-app communication, and webinars
  • Develop a content strategy that highlights the business objectives that Askuity addresses and drive adoption of Askuity as a result
  • Create content in order to drive product adoption and help users achieve associated business objectives
  • Plan and coordinate scalable training sessions to onboard users in collaboration with the Supplier Success team
  • Collaborate with the Merchant Success team to create Supplier training resources that communicate Merchants’ expectations to Vendors
  • Collaborate with the Support team to create training resources that minimize the number of tickets the team receives

Desired Skills and Experience

  • 2-4 years of Customer Success experience with a focus on training
  • Experience creating content, including videos, how-to articles, or in-app messages
  • Experience working in a collaborative team environment and working with cross-functional teams
  • Strong written communication skills; ability to synthesize complex topics and ideas and explain them in a coherent and understandable way to key stakeholders across different functions
  • Creative and out-of-the-box thinker, with an eye for design, and open to developing innovative ideas
  • Project management experience. Proven ability to manage multiple projects simultaneously and meet strict deadlines