Community Enablement Specialist

Askuity is a Toronto-based retail analytics software company operating as an innovative new division within The Home Depot. Askuity’s mission is to enable suppliers and merchants at The Home Depot to make profitable, data-driven decisions and drive real-time retail execution.

The Community Enablement Specialist will plan and develop scalable content that will be utilized by the Supplier Success team to on-board and continuously train users of Askuity and other analytics tools. The role will be responsible for measuring the success of implemented content and strategizing to optimize the user’s experience. The Community Enablement Specialist will also drive product adoption by creating content that communicates the value of utilizing Askuity for improved collaboration with THD Merchants.

Position Responsibilities

  • Contribute to the creation of a knowledge base that will be accessed by suppliers. This will include documentation, training videos, in-app communication, and webinars
  • Develop and implement a scalable content strategy that highlights the business objectives of the Supplier Analytics Program, promotes data literacy, and drives the adoption of the tools within the Program
  • Plan and coordinate scalable training modules to onboard users in collaboration with the Supplier Success team
  • Collaborate with the Supplier Execution, Supplier Analytics, Product, Merchant Success and Supplier Success teams to create supplier training resources that communicate merchants’ expectations, business objectives, and best practices to suppliers
  • Collaborate with the Support team to create training resources that minimize the number of tickets the team receives
  • Establish measurement processes to report on the success of content and integrate findings into content improvements and recommendations

Desired Skills and Experience

  • 2-4 years of Customer Success experience with a focus on training
  • Experience creating content, how-to articles, in-app messages, videos
  • Experience working in a collaborative team environment and working with cross-functional teams
  • Strong written communication skills; ability to synthesize complex topics and ideas and explain them in a coherent and understandable way to key stakeholders across different functions
  • Creative and out-of-the-box thinker, with an eye for design, and open to developing innovative ideas
  • Project management experience. Proven ability to manage multiple projects simultaneously and meet strict deadlines